InStore & headquarters
Digital Display.
Husqvarna, a well-known Swedish company, is renowned for its high-quality and durable outdoor power tools and equipment. With the advent of digital technology, the company has implemented a digital kiosk in every store in Sweden. The digital kiosk offers an interactive experience to its customers, enabling them to explore the products and services offered by Husqvarna in a unique way.
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The software installed on the touch displays, called SignOn, is developed by Storbildsfabriken, a Swedish company that specializes in creating digital signage solutions. This software allows users to change their content whenever they want, regardless of the type of content. This means that Husqvarna can display videos, PDFs, websites, and more on the kiosks, making it a versatile and powerful tool for showcasing their products and services.
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The kiosks are not just limited to showcasing products, but they also feature new 3D models and stats. This allows customers to interact with the products in a more immersive way and gain a better understanding of their features and benefits. By providing this kind of interactive experience, Husqvarna is able to engage customers and enhance their overall shopping experience.
Responsibilities
My role was IT support specialist for Husqvarna, my primary responsibility was to assist with any questions regarding the company's digital kiosks. I also played a role in troubleshooting any issues that may have arisen, and documented my findings to streamline the process of updating the software from SignOn to Visual React.
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In addition to my technical support duties, I was tasked with analyzing the wealth of data gathered from Husqvarna's global network of digital kiosks. I carefully analyzed this information to create detailed statistical reports.
Overall experience.
Working with such an interactive product was a fantastic experience that allowed me to expand my skillset. During my time with Husqvarna, I gained valuable experience in analyzing data and providing customer support. As someone with an education in interactive media and web technologies, I was eager to contribute to the creation of a new software version that would allow me to apply my newly acquired skills.
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One of the most thrilling aspects of my work was the scale of the project. Husqvarna's vast network of 200-300 kiosks located worldwide posed unique challenges that required innovative solutions. It was a privilege to be a part of such an ambitious project and to have the opportunity to contribute to its success.
